Introducing Our Brand-New ClientCare 2.0 Support Plans: What to Know
We’re Here to Ensure Your Home Technology Performs at its Best
When you choose Westchester Audio/Video Design Group for your home technology needs, you are our top priority during the installation phase of your new system. We custom-build your system to your preferences; taking the time to teach you how to use your new technology and ensuring everything is calibrated and installed to perfection. But what happens after the installation is completed?
Of course, we offer priority service within 48 hours on business days for our customers between 8 a.m. and 5 p.m., as well as personalized mobile app control that allows you to solve basic issues through an instant reboot of your network devices and WiFi parental controls.
In terms of our service after the initial installation, though, that’s it.
As a leading smart home installer servicing Westchester County and beyond, though, we wanted to take our personalized level of customer service to the next level. We want to make sure that you are making the most of your home technology system 24/7/365; and that any issues with your system are instantly addressed. That’s why we are proud to announce our brand-new ClientCare 2.0 program, a service that allows you to enjoy the concierge level of service we take pride in long after your initial installation.
Want to learn more about our two ClientCare 2.0 plans we offer? Keep reading below.
Essential Plan - $39.99/Month
Our entry-level service plan makes the Westchester Audio/Video Design Group support team available 24/7/365. We know you are using your technology after business hours. If anything ever goes wrong with your system long after the business day has ended, the Essential Plan allows you to receive instant support through a 24/7/365 text or email platform (which ever is more convenient for you). Should a service call be required, that 48-hour response time that’s included for all of our clients decreases to same-day or next-day support on business days, as well.
One other significant benefit of the Essential Plan is keeping your system up-to-date. As a smart home installer, although we are providing you with the latest and most tech-forward solutions, our basic support does not include important system updates. This means that even after a short period of time, your system could stop working. As a solution to this, the Essential Plan includes complimentary software and firmware updates, as well as an annual system maintenance appointment in which our team will go into your home and ensure your technology is working properly.
Best of all, our Essential Plan also includes a free annual tutorial; a refresher course on your system’s controls and features so you can rest assured that you are always making the most of your home technology system.
Enhanced Plan - $59.99/month
Our premier customer support plan includes everything we offer in the Essential Plan as well as other complimentary services that bring extra value to your home’s technology system. Firstly, the 24/7/365 text and email support provided in the Essential Plan increases to 24/7/365 phone support as well, providing you with live support for your system no matter the hour or day. Should any issue ever arise with your system, our Enhanced Plan ensures someone from the Westchester Audio/Video Design Group team always will be able to assist you.
Should emergency service for your system be necessary, the Enhanced Plan also is the only support plan we offer that includes Saturday service, as well. The Enhanced Plan also includes an exclusive 20 percent discount on all services calls.
Finally, our Enhanced Plan also includes 24/7/365 proactive system management. What does that mean for you? We’ll proactively monitor your home’s technology remotely and troubleshoot issues before you potentially even notice them. With proactive monitoring of your system, you can rest assured that your technology always will be performing properly; and in the event something does go wrong, you won’t even need to worry because our team will already have a plan to support you.
We at Westchester Audio/Video Design Group are proud to offer our new ClientCare 2.0 plans to our clients throughout New York and Connecticut and to those with existing home technology systems.
Want to learn more about our new support plans? Call us at (914) 921-0099 for more information or click the button below to sign up today. We look forward to assisting you!